What Happens When a Casino Blocks Your Account? Steps to Take

If your player account is blocked at your chosen online Non GamStop casino, it's not only upsetting but also involves some effort. Instead of taking out your anger about the unfortunate situation on the online casino staff or panicking, it's best to stay calm. Depending on the case, you can quickly have your account blocked. After all, it's in the online casino's best interest to keep you playing for real money.

Your account can be blocked for a variety of reasons. In this article, I'll list various issues that can lead to an account suspension and what you can do to fix them. I'll also give you some tips on how to avoid this unpleasant experience in the first place.

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Contacting Support and Verifying Your Identity

“Your account is blocked, please contact customer service.” This is the message you'll usually see when you‘re unable to log in to a casino. The reason for the block is usually not disclosed by the casino. To ensure you don't lose your gaming balance, you need to take a few steps.

The fact that your online casino account is blocked doesn't necessarily mean you've lost your money. First, contact support; you can find the contact information directly on the online casino's website. In most cases, email addresses are provided. First, find out what the problem is so you can resolve it.

Trouble Logging In?

If you are unable to log in to your account, please double-check that you have entered your account login information correctly (username or email address and password) before submitting a complaint.

Understanding Casino Block

When creating an account at an online casino, you must follow a few rules. These can usually be found in the terms and conditions. However, if you accidentally overlooked something, you can resolve the account suspension directly through the gambling provider and its staff. Below, I'll list some reasons why your account might be suspended and how you can request a review.

Missing or Incorrect Identity Data

The most common problem with account blocking is missing or incorrect player information. Before you can withdraw your winnings from slot machines, roulette, blackjack, etc., you must be able to prove your identity. KYC verification is on the list of things a safe and reputable online casino must implement.

By blocking you, the operator may simply be trying to alert you that some documents or information are missing from your account, such as a copy of your ID card. In addition to verifying your identity, you'll also need to verify your bank account. This issue is fairly easy to resolve. Once you submit your information to customer service and it has been verified, your player account will be reactivated.

High Profit

While I don't think there should be a connection between the amount of your winnings and the closure of your account, it's still a fact. After all, an online casino is a business whose goal, among other things, is to make a profit. If, in the online casino's opinion, your games are going a little too well and your luck lasts too long, the site may block your access.

However, this is usually because the casino suspects fraud. In this case, it's a little more complicated to prove that the closure of the player's account was a mistake on the casino's part. Be sure to contact customer service and the complaints service. A solution is usually found quickly if you haven't gamed the system.

Professional Player

Professional players are also at risk of being banned. Online gambling is supposed to be fun and occasionally lead to winnings. However, there are also some cases of players who have taken the opportunity to play professionally. Here, too, it seems that online casinos don't want players to win too much money. Incidentally, some casino players have already been banned on Twitch.

Suspicion of Owning Multiple Accounts

One of the reasons your account might be blocked is if you have multiple accounts. This is stipulated by the new licensing regulations. If you intentionally opened an account at multiple online casinos, you may no longer have access to your account. The responsible authority may have received this information via your IP address.

Suspicion of Game Fraud or Bonus Abuse

Other reasons for blocking player accounts include intentional fraud while playing and the misuse of bonuses or promotions. In these cases, the customer has little recourse to recovering their account. Unless the user can prove that it was a misunderstanding and the online casino reacted too sensitively. Answers to questions about bonus conditions can be found in the terms and conditions of every online casino provider.

Special Case: Cancel Self-exclusion

Another reason your account may be blocked is a player protection ban. If a customer wants to control their gambling behavior and take a break from gambling, they can self-block their account for player protection purposes. This primarily involves controlling online gambling spending and preventing potential gambling addiction. In most cases, the casino account is automatically unlocked after the previously specified self-blocking period has expired.

How to remove Casino Block?

A quick note: The online casino has the authority to block your account. The reasons for doing so are up to each casino. This is defined in the terms and conditions you accepted when creating your account. If you want to lift the account block, contact the casino's customer service, for example, via live chat or email. If they are unable to help or do not respond at all, you can turn to independent arbitration bodies as a last resort.

The best thing, however, is to be safe: Always register with a reputable online casino. This way, you can avoid many problems in advance, such as having your account blocked by mistake. Everything else can be resolved through customer support. To identify reputable online casinos, it's important to take a look at the terms and conditions.

Finding Alternative Sites When You Get Casino Block

While having your account suspended at your favorite casino is certainly frustrating, there are plenty of other casinos and sites available so you can continue enjoying your favorite games. Therefore, we recommend starting by looking for reliable casinos with similar features, such as game selection, bonuses, and user experience. Licensed and regulated platforms should always be your top priority to ensure safety and integrity. Additionally, explore online forums and reviews to discover reliable recommendations from other players.